POSITION: Concord Community Music School seeks an enthusiastic individual to join our front desk team. The Office Assistant position serves as the primary information source for faculty, staff, parents, students, and the public, answering questions concerning public events, building usage, and student accounts. The role of Office Assistant is to provide the best possible experience for student families, colleagues, and audience members through smooth daily operations of the Music School.
The Office Assistant is a part-time, non-exempt employee who reports to the School’s Registrar. The Office Assistant works closely with the Director of Programs, Director of Finance, and other school staff. The position will begin in September 2023.
Responsibilities and Duties
- Welcome and serve as reception to faculty, staff, students, student families and the public (in person, via phone or via email). Provide efficient and professional customer service, being courteous, polite, and helpful at all times when representing the Music School.
- Assist staff and faculty with office tasks, including data entry, filing, student registration, preparing mailings, copying and other tasks as requested.
- Manage the daily office needs of mail, inventory, office equipment, and supplies.
- Collect and process payment of tickets, merchandise, tuition and workshops as requested by students or patrons, processing credit card payments via ASAP Connected (tuition), Stripe and PayPal virtual terminal (donations and rental payments).
- Prepare daily deposits as part of the Internal Financial Controls Process.
- Maintain the organizational calendar, ensuring that setup and signage are in place for the smooth operation of each day’s scheduled activities, including advance preparation for weekend activities.
- Schedule building use requests for student practice, faculty use, or outside groups (with Director of Administration) using the organizational calendar and weekly room schedule.
- Coordinate hospitality and preparation for all meetings.
- Secure the building at the close of each working day; turn off or unplug appliances and machines according to protocols and lock all entrances.
- Perform other related duties as assigned.
Required Qualifications & Skills
- Ability to welcome all staff, students and visitors warmly and create a positive impression of the organization.
- Must be able to work evenings (until 8pm) and occasional weekends.
- Ability to work effectively in a busy location with frequent interruptions.
- Experience and facility with Microsoft Office software, Google Suite, and Adobe products.
- Ability to problem solve and react quickly to changing priorities.
- Experience with payment processing programs and student database software preferred.
- Excellent organizational skills and attention to detail.
- Customer service experience preferred.
As this position is primarily administrative, the Office Assistant will need to be able to withstand prolonged periods sitting or standing at a desk and working on a computer. Occasional lifting of up to 40 pounds may be required. Must be able to drive or walk up to a quarter-mile.
Salary & Benefits
This is a part-time, non-exempt hourly position with a compensation is $17.50 per hour. There are day-time and evening shifts available, including some weekends. Benefits include a 50% tuition discount.
To apply: Interested candidates should email a resume and cover letter (no telephone inquiries, please) to: email@example.com
The Concord Community Music School is an equal opportunity employer and all qualified candidates are encouraged to apply. Challenging, interesting and collegial work environment with excellent faculty rapport, dedicated board, and friendly staff, who are all dedicated to the mission of community arts education. All inquiries will be held in the strictest confidence.
The Concord Community Music School is a member of the National Guild of Community Arts Education, with a mission of artistic excellence and access for all. More than 50 teaching artists work with 1500 students weekly, age 6 months to 93 years, in lessons, early childhood classes, ensembles, choruses and community partnerships with human service agencies, schools and healthcare providers. Faculty members, guest artists and students perform and present more than 150 public concerts and workshops annually. The Music School is a recipient of the NH Governor’s Arts Award for Cultural Access Leadership and the Riverbend Champions for Mental Health Award.